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Mark Galley’s practical investigation experience spans many different types of industries and issues. He has been leading investigations and Cause Mapping workshops for ThinkReliability since 2000. Prior to that, he had worked with Dow Chemical Company, as a reliability engineer for almost nine years. Galley holds a B.S. in Mechanical Engineering from the University of Colorado, and is a Certified Reliability Engineer through the American Society of Quality.
While people may try to identify the single cause of an issue, the fact is there is not just one cause of an incident, there are causes.
Effective investigations cause organizations to become more effective. Ineffective investigations are a competitive disadvantage
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